A forgotten John Russell; being letters to a man of business, 1724-1751

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This book is essentially about helping individuals and organizations understand different external quality management standards and models, and their relevance in terms of the management and development of people as the key resource in organizations, to facilitate achievement of continuous improvement. It is an insightful and practical guide, an indispensable resource for those concerned with strategy formulation in organizations, in terms of establishing and maintaining a framework of standards, processes and initiatives intended to help develop a high performance organization of empowered employees engaged in continuous improvement to achieve and maintain profitability and competitive advantage.Dr Ron Bradfield, Director, Strathclyde International Executive MBA

Angela Mulvie provides an interesting view on the relationship between the approach on professional people management and quality management in her book. It is a refreshing look at business practices, and food for thought on how to cope with applicable challenges.Harm van Brussel, Director of Business Excellence, GEODIS Freight Forwarding

Angela Mulvie here examines the factors organisations should consider when embarking on a business excellence agenda with a strong focus on managing and developing people, helpfully emphasising the relationship between these two vital elements. Her illuminating case studies embody her themes in real life examples, making her points in a way that will be of interest to professionals and students alike.Paul Little, Principal, City of Glasgow College
Working with External Quality Standards and Awards is a documentation of life experience by a reflective practitioner. More than ‘just another’ book to be added to your library, it is a must-read for all knowledge workers who care about quality, excellence and people.Alaa Garad, PhD Co-Author, the Learning Driven Organisation Model & Senior Lecturer, Portsmouth Business School

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Working with External Quality Standards and Awards

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A forgotten John Russell; being letters to a man of business, 1724-1751

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