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This is a fascinating subject. The author uses it to illuminate PR's "invisible government" working at the heart of organizations to manage perceptions and create profound social changes.It is vital that society understands how much PR shapes our world. This well written, thoroughly researched book on the corporate face, character and voice makes a big contribution to that objective.

Simon Moore, Bentley University, USA and author of Public Relations and the History of Ideas.

This study of corporate persona, particularly its focus on values and an affinitive approach, is timely given a need to address the decline of public trust in business at the same time as corporations assume an ever greater role in neoliberal capitalist societies. Also, as Burton St John III pointedly notes, corporate persona has been largely ignored in public relations and corporate communication research. As well as creating greater affinity between corporations and their home market, an affinitive approach can reduce the negative colonizing effects of globalization by encouraging global corporate citizenship.
Jim Macnamara, Professor of Public Communication, University of Technology Sydney, Australia.

Professor Saint John's book is a meticulously researched, gracefully written significant contribution to PR and communications scholarship. The book borders on being an investigative report on the way in which the wooden and off-putting abstraction known as the modern corporation has been carefully fitted out with a recognizably human personality. The domestication of the corporation in the late twentieth century parallels the far more familiar current efforts of the artificial-intelligence community to produce sociable machines.
Robert E. Brown, Professor, Communications Department, Salem State University, USA.

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Tough Transitions

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